Destin Pointe Vacation Rentals Terms and Conditions
Payment
20 % is due at booking (the “Deposit”). The remaining
amount is due 30 days prior to check-in. The full amount of the rent (and the
additional amount for the cleaning service and fees) is due if the
booking is within 30 days of check-in. All
sales taxes on rent is the responsibility of the Renter.
Cancelation
Cancel within 24 hours of booking = full refund
Cancel more than 30 days prior to check-in = Loss of Deposit
Cancel 30 days or less prior to check-in = no refund without
trip protection
Falsified Reservations
Any reservations obtained under false pretenses will be
subject to forfeiture of all amounts paid in connection with the Rental
including the Deposit and all additional amounts, the Rental Term will be
terminated immediately upon notice being sent by the Rental Agent to the
Renter, and Renter and the Renter’s Guests will not be permitted to check in or
continue their stay in the Rental Unit.
Please click this link: CSA
Travel Protection for travel insurance policy or description of coverage
for your Covered Trip if you have paid for or authorized payment for the travel
insurance. The travel protection, if purchased, provides reimbursement for
unused, nonrefundable payments if your trip must be canceled. Covered reasons
include: mandatory hurricane evacuations; sickness, injury or death; extension
of school year; armed service revocation; involuntary termination of employment
or other specific reasons listed in the policy/Description of Coverage.
Underwritten by GENERALI US Branch, A Stock Company. For coverage inquiries or
customer service call (866)999-4018.
Before electing travel protection by checking the “Add travel
protection” box on the Reservation Page, please read the travel insurance
agreement which you can access by clicking on the hyperlink at the beginning of
this paragraph.
Hurricane Policy
It is highly recommended that you purchase travel insurance.
Hurricanes and tropical storms are typical aspects of Florida life.
Cancellations and refunds will only be permitted when local and state
government officials have issued a mandatory evacuation order for our exact
location, and then only to those who purchased travel insurance.
Check-In
Check-In begins at 4 pm Central Standard Time on the first
day of the Rental Term. Your electronic door lock code will activate at 4 pm.
Given the high volume of rentals and our extensive cleaning checklist, a 4 pm
check-in is not guaranteed. We know how excited you are to start your vacation,
but for your pleasure and safety, please allow the housekeeping and maintenance
staff to finish all cleaning and any repairs before your entry. There are no discounts
or refunds will not be offered for late
check-in.
Early check-ins are not guaranteed. Don't hesitate to get in
touch with the local office for details and rates to request an early
check-in.
Check-Out
Check-out time is at 10 am Central Standard Time on the last
day of the Rental Term and the Renter and all Guests must have vacated the
Rental Unit with their belonging by that time. No late check-outs are allowed.
Electronic door lock codes will expire at 10 am the day of check out.
Substitutions
The Rental Agent cannot guarantee specific Rental Unit
assignments. If we cannot accommodate you in your chosen unit or one, we reasonably
deem similar, we will issue a full refund. The Rental Agent is not responsible
for the cost difference to upgrade to a more expensive unit if you select one.
Shortened Stays
If the Rental Term is more than 30 days, early termination
of the Rental Term is permitted with a pro-rata refund of the rent paid for the
Rental if, but only if, the shortening of the Rental Term is after the first 30
days (the minimum stay requirement) of the Rental Term. No refunds will be made for shortened stays
of 30 days or less.
Minimum Stay
All rental properties have a minimum stay of at least three
nights. Minimum stays longer than three nights differ by property.
Rates
Rates are subject to change until the Rental Agreement is
agreed to by you by checking the Acceptance Box. Rates quoted incorrectly by
human or system error may be deemed invalid and not honored. Rates Quoted by
local staff of the Rental Agent are valid for 48 hours. Only the final rates shown on the Reservation
Page at the time of your acceptance of the Rental Agreement will be binding on
us both.
Maintenance
It Is our goal to provide you with a well-maintained
property. In many cases, our properties are booked back-to-back, which gives us
little time to perform the necessary tasks before one's arrival. Our properties
are inspected upon each Guest's departure to check for damage, inventory, and
cleanliness. We cannot guarantee proper working HVAC, electronics, appliances,
pools/hot tubs, pool heat, elevators, etc. Please report any maintenance issues
upon your arrival, and we use our commercially reasonable best efforts to
correct any malfunctions as quickly as we can.
Age Requirement
Renters must be 25 years or older. No exceptions apply to
this rule.
Unattended Children
Children 14 and under shall not be left unattended without an adult present in
the Rental Unit.
Occupancy Rules
All Guests occupying a unit must be listed on the
reservation. This includes children. Occupancy rules are set forth by the City
of Destin. Homeowner associations and individual owners may lower the legal
number of individuals permitted in a home. Please look closely at the occupancy
of a unit before booking. Violating occupancy rules may result in early
termination of the Rental Term and forfeiting of rent.
Unit Inspection and Entry
The Rental Agent reserves the right to enter a unit at
reasonable times to perform maintenance tasks, perform inspections, and for
unit showings upon prior notice, which may be 15 minutes or less. The Rental
Agent and those engaged by us may enter the unit without notice when there is
reasonable belief of imminent danger or rules and regulations being
violated.
Pet Policy
The Destin Pointe Homeowners Association does not allow
pets. Violations may result in early termination of the Rental Term and
forfeiting of rent.
Parking Policies
The HOA welcome center will provide parking passes upon
entry into the Destin Pointe Community. Each Magnolia House Condominium is
permitted two vehicles. Parking at other properties shall be in accordance with
the terms of each unique listing and confirmation details on the number of
vehicles allowed.
Golf Carts
Golf Carts are not permitted for use by Guests in the Destin
Pointe Community. Golf Cart rentals will be turned away at the gate by
security.
RV’s and Campers
RV's and Campers are not permitted in the Destin Pointe
Community. There are no circumstances in which an RV or camper will be
permitted.
Watercraft Trailers
Watercraft (Boat, Ski, Etc.) trailers are not permitted in the Destin
Pointe Community. There are no circumstances in which a trailer will be permitted. Trailer parking is available at Destin
Vacation Boat Rentals (https://www.destinvacationboatrentals.com/destin-boat-trailer-storage/) and other nearby areas. We have no responsibility for any trailers,
boats, RVs or other property parked or stored in such areas.
Non- Smoking
All Destin Pointe Vacation Rentals are non-smoking. Guests
who violate this policy will be charged $500 plus any expense of necessary
cleaning. Violations may result in early termination of the Rental Term and forfeiting
of rent.
Homeowner Association Policies
You agree to follow all homeowner association rules
applicable to the Rental Unit. While these are not rules designated by the
rental company, we are strictly forced to adhere to all and any regulations set
forth by the homeowner association. Please refer to all homeowner association
policies provided in your confirmation.
We are happy to direct you to those rules on-line upon your request.
Emergencies
Please call 911 for all emergencies for health or safety
concerns. Please do not call us first
when an emergency occurs.
Rental Units and Furnishings
Rental units are privately owned, and the homeowner provides
all furnishings and equipment. Units are rented in AS IS CONDITION. We
are not able to change furnishings or move the furniture to your liking. A
unit's interior design/furnishings are subject to change without notice. No
refunds will be provided for these changes. Anything within the Rental Unit at
the beginning of the Rental Term must remain in the Rental Unit upon your
vacating the Unit at the end of the Rental Term. We appreciate all feedback on
the unit and furnishings to provide to the homeowner.
Trust
& Safety Language
As part of our effort to help you relax and enjoy your stay,
we have partnered with Safely.com to provide you with the below protection. The
cost of this protection has been included in your rental rate and fees and
covers you for accidental damages during your stay in accordance with the terms
of the coverage.
The SafelyStay, Inc. Trust and Safety Fee includes up to
$10,000 of coverage for accidental contents damage and up to $1,000,000
coverage for accidental property damage and bodily injury. Complete terms
regarding the Trust and Safety coverage can be found at https://safely.com/terms. Any deductible or minimum claim amount will
be the responsibility of the Renter, but the Rental Agent will assist with the
processing of your claim by using the form of Renter’s payment on file and you
hereby authorize us to make that charge for the applicable deductible.
Owners Closet
You will often find a locked closet within the home or
condo. This area is off-limits to Guests as it holds the homeowner's property.
Accessing this area or tampering with the door or lock will result in
additional charges to the Renter and possible police reports being filed.
HVAC
Many thermostats are preset to not go below 70 degrees. It
is imperative that you follow this rule regardless if the thermostat is preset.
During Florida's hot and humid summers setting the AC below 70 degrees will
cause the system to freeze. When this occurs, we are at the mercy of an HVAC
vendor to correct any problems. Additionally, if any exterior doors are left
open for a prolonged period, the air conditioning must be turned off. If the
vendor finds the issue to be caused by Guest negligence, the Renter will be
held responsible for the service fee.
Propane for Grills / Grill
Policy
If you run out of propane during
your stay, you may refill the tank and send the receipt to Guestservices@destinpointerealty.com for a refund. If you cannot fill it yourself, don't
hesitate to contact the onsite office, and we will do our best to fill the tank
in a timely manner.
Charcoal grills are prohibited throughout the community.
Community grills are located at the Magnolia House Condominiums for all to use.
Seasonal Beach Service
Seasonal beach service (one umbrella and two chairs) is
included with all rental units. This service begins March 15th and ends October 31st (Dates subject to change). Additional chairs
and umbrellas can be purchased through the service vendor located on the beach.
The chairs and umbrella must be left in
the location where they are set up for your enjoyment.
Seasonal Tram Service
Seasonal tram service is provided by the Destin Pointe
Homeowners Association and is not affiliated with the Rental Agent, and we have
no responsibility for such service. Hours and operation dates are subject to
change at any moment. This service is normally provided from mid-March through
October 31st.
Bike Policy
Two adult bikes are provided seasonally with your rental at
the Magnolia House Condominium. Four adult bikes are provided year-round with
all home rentals. Renter must fill out the La Dolce Vita liability waiver at
the following link https://waiver.smartwaiver.com/w/617ae25f55c66/web/ before
the rental start date. It is imperative that you add the address of your rental
home to this waiver.
Special Events
Destin Pointe Homeowners Association does not permit any
special events (more than four unregistered guests) at the Unit or the beach.
Any such activities may result in fines and early termination of the Rental
Term. If two or more persons not registered as your guests on your application
will remain overnight in your Unit, you must register them and add them to the
reservation; provided, however, that the total number of persons overnighting
in the Unit cannot exceed its advertised capacity.
Railings/Fence
Hanging Policy
Towels, clothing, blankets, flags, etc., are not to be hung
from any patio/balcony railing or fences. This is a strictly enforced HOA
policy and will result in fines which the Renter agrees to pay upon demand.
Mail and Package Delivery
The Rental Agent is not responsible for any mail or packages
delivered to properties. Please note that when booking a home, homes do not
have mailboxes. The community has a mailbox area that can only be accessed with
a key. We do not have keys to these mailboxes as they are the homeowner's
property.
Internet/Cable
The homeowner provides Internet/Cable service. We will not
give refunds for internet/cable outages/issues. Internet/cable issues are not
an emergency, and we will do our best to dispatch our team to help troubleshoot
problems during normal business hours. For issues we cannot resolve, we will
personally notify the homeowner to call the service provider to remedy; but we
are all at the mercy of the internet provider.
Housekeeping
Our units are cleaned prior to the beginning of the Rental
Term. Daily housekeeping service is not provided. Guests are responsible for
keeping the unit clean throughout their stay. Please get in touch with the
onsite rental office if an accident occurs that causes damages to the property,
such as carpet, mattresses, upholstery, window coverings, etc.; please inform
us so we may have the opportunity to clean such items urgently before permeant
damage sets in. As professionals in this industry,
there is nothing we haven't seen. We understand that we are all human and that
things happen.
If you are not
satisfied with the cleanliness of your Rental Unit, you have until 4 pm the day
after your check-in date to report any cleanliness issues or you will be deemed
to have accepted the cleanliness of the Rental Unit. Cleaning Vendor will be
called back to your unit to correct issues. Cleaning vendors will not be called
back to the unit after 4 pm the day after your check-in date. No refunds will
be offered for cleanliness issues.
Guests must leave the unit for housekeeping to enter and
make corrections. This is a safety policy for our cleaning vendors. Vendors
will not start the correction process until all have vacated the unit.
Rentals over 30 days will require 1 mid-stay clean per 30
days at the cost of half of the original cleaning fee agreed upon booking. Mid-stay cleans will be charged to the credit
card on file when booking is made.
Noise Ordinance
Please respect your neighbors. The Destin Pointe Community
is a residential neighborhood with full-time residents. It is imperative that
you follow all local laws and HOA rules. Excessive noise will not be tolerated.
Violations may result in early termination of the Rental Term and forfeiting of
rent. Please see detailed community rules for more information.
Security of Personal Property
Destin Pointe Vacation
Rentals is not responsible for Guests' personal property. Please lock your
vehicles and make sure all valuables are properly secured. Safes and lockboxes are not provided in
units.
Lost and Found
Destin Pointe Vacation Rentals and its contractors are not
responsible for any personal belongings left behind by any Guest. We have
internal procedures in place when items are found and suggest you call the
onsite office if you have left an item behind. The Renter is responsible for
the cost of shipping the item(s) back to their appropriate address.
Construction
Destin Pointe Vacation Rentals cannot inform Renters of all
construction work in the community. Remember that this is a residential
neighborhood, and individual owners within the community may choose to remodel
or build a home at any time. No refunds will be given for nearby construction
work or remodeling projects.
Reporting Issues / Damages
During your stay
Don't
hesitate to contact the onsite rental office if you experience any issues
during your stay. Additionally, it is imperative that you report all damages (accidental
or not) as soon as possible. Please email Guestservices@destinpointerealty.com with
photos of any damage so we can start the claim process immediately.
Initial Start of Supplies
We provide the initial supplies needed to get you started.
(Please see the “What’s Included” page for detailed information). It is the
responsibility of the Renter to provide additional amenities throughout the
stay. Additionally, we do not offer any spices or cooking ingredients in our
homes and condos. This is a sanitary issue as well as a quality assurance
issue. All spices and cooking ingredients left behind will be discarded.
Pool/Spa Heat Policy
Pool/spa heat is offered seasonally (October – Mid-May)
on certain homes. Please see specific home listings to see if pool heat is
available. Pools cannot be heated if outdoor temperatures are below 52 degrees
or above 80 degrees. Where available, pool heat must be purchased no later than
72 hours before 4 pm on your check-in date. Pool heat is offered for the entire
duration of the stay and cannot be purchased nightly. Pools will take roughly
48 hours to heat to the desired temperature fully. The cost of heating the pool will be
specified in your reservation.
Review Policy
Renter grants the Rental
Agent reserves the right to withdraw all or a portion of any review posted
online if we in our sole discretion believe it unwarranted, lacks sufficient
merit, and/or references a financial or legal dispute. Conversely, we reserve
the right to post a review if it is determined that the review is warranted and
has sufficient merit.
End of Rental Term.
At the end of the Rental Term, Renter agrees that all Guests will vacate the Rental Unit and surrender its possession to the Rental Agent. If possession is not timely surrendered, the Renter agrees to pay additional rent at Double the pro-rated daily rent for holding over for each day or part thereof the possession is not surrendered to the Rental Agent.
